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Do you sell tangible goods and deal with returns, replacements and refunds? If so, the Integrated RMA system from LedgerSoft will completely streamline the way in which your customers request their RMAs, and for you as the Store Owner, how you deal with, track and respond to RMA requests.

The system is entirely integrated into CubeCart, without modifying any core files, which includes PDF Return Slips for the customer to send back with their parcels, and full status update tracking.  The client can request & monitor their RMA claims right from within their Account section of your website and from your own Admin Control Panel, you can update their RMA and notify them of any changes. You can have an unlimited number of RMA Statuses, however we have made it even easier for you to get setup & running with it as we've preloaded the system with common statuses and corresponding email updates. An unlimited number of "Return Reasons" can be put into the system too, each with a different "return charge" applicable. For instance, general refunds can have a 10% restocking fee, whilst people exchanging goods, can be charged a flat rate of £3.99. Return reasons can also be marked 'admin-only' so that customers cannot select them when creating a Return Request.

How it works

• Customer have orders with status of "Order Completed & Despatched"
• Via your website, customer starts a new RMA claim, selecting a previous order. The system loads in the products and quantities of items from that order
• Customer selects which products and what quantity need returning, selects a Return Reason and fills in some more details
• Customer submits RMA, gets an email confirming it has been entered and that a Staff Member will respond
• RMA is flagged to you on your Admin Homepage
• You can approve the RMA, which sends the customer an email with a PDF attachment of a Return slip
• You can update the RMA to any other status you have setup, and are able to include internal and external (customer can see and receives in email) notes with each status update
• You can change the 'Return Reason' to alter the Return Fee for the customer
• The customer can at any time login to their account and check the status

• Full templating using standard CubeCart convention.
• Customer interface templates all use language tags for easy customisation.
• PDF return slip based on standard CubeCart .tpl file allowing easy editting/customisation.
• No core CubeCart files require editting - making upgrades easy!
• Free lifetime updates to future releases.
• 24 x 7 Self-service License re-issue service if you need to move your hosting, or update your domain.

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Price: £19.95 £16.95

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