Helpdesk Modification Change Log
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Legend: 
	(fte) = Feature addition 
	(bug) = Bug Fix
	(imp) = Improvement to existing feature

Release		Date		Changes
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1.3.0		pre-Nov 08	1. Initial Version launched during 2008 and bug fixes and small features added through to Nov 08
				2. Change Log started for 1.4.0 and released onwards

1.4.0		17-Nov-08	1. (fte) Upgrade manager for SQL changes required during upgrades
				2. (fte) New table added and control for unlimited, definable Statuses
				3. (imp) Existing statuses automatically updated with new upgrade manager
				4. (fte) "Auto-Close" feature, allowing each status to have auto status change defined per status including option whether to email with confirmation
				5. (fte) AJAX Spell checker built into Admin Post Reply screen
				6. (imp) 'View Helpdesk' text link on Admin Home page replaced with icon
				7. (fte) Create new Ticket from within Admin
				8. (imp) Admin Post Reply now includes option to insert a direct link to product page
				9. (imp) Default status can be set independantly for New Tickets and Replied-to tickets
				10. (fte) New Search ticket facility to search within Ticket Reference, Email & Subject
				11. (fte) 'View all tickets from this user' link within every ticket, to easily see all tickets from same person
				12. (imp) Small visual and layout changes to (Admin) View Ticket page
				13. (fte) Resend individual Admin posts, in cases where email bounces or requires re-sending for whatever reason
				14. (fte) Print view of Entire Ticket or Single post for easy printing
				15. (bug) Introspection Server error when re-validating license and initial install
				16. (imp) RemoteParser coding included as default within Parser script
				17. (bug) Reply-To and Return-Path headers added to emails sent not using CubeCart Mailer class
				18. (imp) 'Last Replier' columnn in (Admin) Ticket List page, now selectable between Last Replier and Creator
				
1.4.1		18-Nov-08	1. (imp) Loop Protection on incoming "parser" emails to ensure loops from Mailer Daemons cannot flood the Helpdesk

1.4.2		01-Feb-09	1. (imp) Further enhancements to loop protection - disallow new tickets to be created if same email address has 3 tickets created within the last 5 minutes. This breaks any loops.

1.4.3		17-Apr-09	1. (fte) Add 'Create Ticket' link to the home page Open Tickets patch.

1.4.4		06-Jun-09	1. (imp) Moved the 'Please reply above this line' into the language file.

1.4.5		07-Jun-09	1. (bug) Remove ' (User)' from the {NAME} tag within AutoResponder for tickets raised via ClientUI.

1.4.6		09-Aug-09	1. (bug) Included adminFolder variable in image sources in admin area

1.4.7		12-Jun-09	1. (fte) Added config option to disable 'insert product link' function in viewTicket/Reply

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NB: Versions marked '*' have not yet been released.
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